At Dream N Sleep, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products.
This Privacy Policy explains what information we may collect, how we use it and how we protect it.
1.Information We May Collect
Personal Information
- Name
- Email address
- Phone number
- Billing address
- Shipping address
Order Information
- Products purchased
- Order details
- Delivery information
- Transaction-related information
Technical Information
We may automatically collect certain technical information, such as:
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and similar technologies
2.How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Provide delivery services
- Send order confirmations and updates
- Respond to customer enquiries
- Provide after-sales support
- Process returns and refunds
- Improve our website and services
- Understand website usage and performance
- Send promotional communications where you have provided appropriate consent
- Comply with applicable legal requirements
Cookies and Tracking
We use cookies to:
- Remember your preferences and cart items
- Monitor website performance and traffic
- Enhance your overall experience on our site
You can control or disable cookies in your browser settings, but some functions may not work properly.
3.Payment Information
Payments may be processed through third-party payment service providers.
Where applicable, payment information is handled by the relevant payment provider in accordance with its security and privacy practices.
Dream N Sleep does not need to retain your complete card or banking credentials for ordinary order processing.
4.Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers who help us operate our business, including:
- Payment service providers
- Delivery and logistics partners
- Website and technology service providers
- Analytics providers
- Customer support service providers
- Government or legal authorities where required by law
We share only information reasonably necessary for the relevant purpose.
5.Cookies
Our website may use cookies and similar technologies to:
- Remember preferences
- Maintain shopping-cart functionality
- Understand website traffic
- Improve website performance
- Provide a better browsing experience
You may control cookies through your browser settings. Disabling certain cookies may affect some website functions.
6.Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7.Marketing Communications
If you choose to receive promotional communications from us, we may send information about products, offers and updates.
You may request to stop receiving promotional communications at any time.
8.Third-Party Links
Our website may contain links to third-party websites.
Dream N Sleep is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any external website you visit.
9. Your Privacy Choices
Subject to applicable law, you may contact us to:
- Ask about personal information we hold about you
- Request correction of inaccurate information
- Request deletion where legally applicable
- Withdraw consent where processing is based on consent
- Ask questions about how your information is used
10.Children's Privacy
Our website is intended for general consumers and is not knowingly directed at children in circumstances where applicable law requires parental consent.
11. Policy Updates
We may update this Privacy Policy from time to time.
Any updated version will be published on this page with the revised effective date.
12.Contact Us
For privacy-related questions or requests:
Dream N Sleep Mattress Company
Address: #95B, Grand Northern Trunk Road,
Nagappa Industrial Estate, Puzhal,
Chennai, 600066, Tamil Nadu, India
Email: info@dreamnsleep.in
Phone: +91 753 882 4712
