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Home / Orders FAQs

Orders FAQs

Orders & Shipping

How can I place an order?

You can browse our mattress collection, select your preferred mattress, choose the required size and add it to your cart. Complete the checkout process with your delivery and payment details. If you need help selecting a mattress, our customer support team can assist you.

Can I change my order after placing it?

If you need to change your order, contact us as soon as possible with your order number. We will try to accommodate changes before the order is processed or dispatched. Once an order has been dispatched, changes may not be possible.

How can I check my order status?

Once your order is processed and dispatched, tracking information will be provided. For assistance, contact our customer support team with your order number.

How do I choose the right mattress?

 

Consider:

  • Your preferred sleeping position
  • Preferred firmness
  • Mattress size
  • Body weight and support requirements
  • Sleeping partner's preferences
  • Bed-frame dimensions
  • Available bedroom space

If you're unsure, contact our team and we'll help you choose.

Can I order a custom-size mattress?

Custom-size availability depends on the product and manufacturing requirements.
Please contact us before placing an order for a non-standard size.

What happens if I receive a damaged product?

Please contact us as soon as possible after delivery and provide your order number along with photographs/videos showing the packaging and product condition.

Our team will review the issue and guide you through the next steps.

Do mattresses come with a warranty?

Warranty coverage varies by mattress model. Please check the warranty information provided with your specific product or contact our customer support team before purchasing.

How should I care for my mattress?

Use the mattress on a suitable, stable and supportive base. We also recommend using a mattress protector, keeping the mattress dry and following the care instructions supplied with your product.

Can I return a mattress?

Returns are subject to Dream N Sleep's current Return & Refund Policy. Please read our Refund & Returns Policy before purchasing.

How can I contact Dream N Sleep?

Phone: +91 753 882 4712 Email: info@dreamnsleep.in
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